The Contact Advisor button is accessed from the Student Context Card and can be used to support your student’s success. You should contact your student’s advisor if:

  • Your student hasn’t been participating
  • Your student is asking for an exemption to the late policy or requestions an incomplete
  • You have concerns about your student
  • Your student has missed a class section

Note: If the Student Code of Conduct has been violated contact Worldwide Dean of Students.

Steps to Contact an Advisor on Canvas

First go to your Canvas Course Navigation, select the Grades link to open the grade book.

Next, open the Context Card, select the name of the student. The context card displays along the right side of the page.

To email, your student directly, select the envelope icon and a “Send a message” box will open. This message will be sent through the Canvas Inbox.

To email, the student’s advisor, select the Email Advisor button and a Student Advisor Alert form will open.

The Student Advisor Alert form will populate with faculty and student information. You will need to complete the Message for Advisor section by selecting an Advisor Alert Reason from the dropdown options and add a Message for the Advisor. This message will become part of the student’s permanent record.

Select Submit when complete. You will receive a confirmation email from WW Support Center (

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